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Returns & Size Exchange

RETURNS

HOW TO RETURN
All purchases made are final. We do not accept returns unless a product has a manufactured defect upon receipt. Please email us at crossxcode@gmail.com with a photo of the defect for return approval.

HOW LONG DOES IT TAKE FOR MY RETURN TO BE PROCESSED?
All returns must be made within 14 days from the purchase. Once we have received your item, it should take approximately 9 business days to complete.

DO I HAVE TO PAY SHIPPING FOR MY RETURN ITEMS?
No, you don't have to bear the shipping cost.


SIZE EXCHANGE

HOW CAN I REQUEST FOR A SIZE EXCHANGE?
All bracelet size exchanges must be made within 14 days from the purchase. Please contact us by email or Facebook Messenger.

Lanyards are not size exchangeable.

HOW MUCH DOES IT COST FOR A SIZE EXCHANGE? 
RM30 will be charged per bracelet.

DO I HAVE TO PAY SHIPPING FOR MY EXCHANGE ITEMS?
Yes, you will be responsible for getting the item back to us, but the shipping charges back to you will be on us!